Privacy Policy

This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from Bookends.

1. Personal information we collect

When you visit our website, we automatically collect certain information about your device, including:

Your web browser, IP address, time zone
Cookies and information about how you interact with the site

When you make (or attempt to make) a purchase, we collect information including:

Your name
Billing and delivery address
Email address
Phone number
Payment details (processed securely by our payment providers)

We do not store your card details.

2. How we use your personal information

We use your information to:

Process and fulfil orders (including delivery and payments)
Communicate with you about your order
Provide customer support
Screen orders for potential risk or fraud
Improve and optimise our website

If you have opted in, we may also use your email address to send marketing communications. You can unsubscribe at any time.

3. Sharing your personal information

We share your personal information with trusted third parties to help us operate our store, including:

Shopify, which hosts our online shop
Payment providers such as Shopify Payments, PayPal, Klarna, Apple Pay and Google Pay
Delivery providers to ship your orders

We only share information necessary to provide these services.

4. Cookies

We use cookies to improve your browsing experience and help our website function properly. You can manage or disable cookies through your browser settings.

5. Your rights (UK & GDPR)

If you are a UK or EU resident, you have the right to:

Access the personal information we hold about you
Request corrections or deletion of your data
Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

6. Data retention

We retain your personal information only for as long as necessary to fulfil orders and meet legal or accounting requirements.

7. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

8. Contact us

For more information about our privacy practices, or if you have questions, please contact us at:

Email: support@bookendsonline.co.uk
Business name: Bookends (Christchurch) Limited
Country: United Kingdom