Delivery Information
All orders are dispatched from our UK premises using Royal Mail Tracked 48, allowing us to offer a reliable and straightforward delivery service across the UK.
We currently deliver to all UK addresses. However, delivery times may vary depending on location.
Delivery Options
| Delivery Service | Estimated Delivery Time | Price |
|---|---|---|
| Tracked 48 Delivery (Cards Only) | 2–3 working days | £2.30 |
| Tracked 48 Delivery (All Other Orders) | 2–3 working days | £3.99 |
| Free Tracked 48 Delivery on Orders Over £49.99 | 2–3 working days | FREE |
Remote & Non-Mainland Areas
Deliveries to remote or non-mainland areas (including parts of Scotland, Northern Ireland, Isle of Man, and Isles of Scilly) may take slightly longer than the estimated delivery times shown above.
We appreciate your patience in these cases and will always aim to deliver your order as quickly as possible.
Channel Islands (Jersey & Guernsey)
If you are ordering from the Channel Islands, please contact us before placing your order so that we can provide a bespoke delivery quote and estimated timescale.
Dispatch Times
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Orders are processed Monday to Friday, excluding UK bank holidays
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We aim to dispatch all orders within 1 working day. During busy periods (such as Christmas or promotional events), dispatch times may be slightly longer
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Once your order has been dispatched, you will receive a confirmation email.
Delivery Partners & Tracking
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All orders are sent using a tracked delivery service
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Tracking details will be provided once your order has been dispatched
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Delivery times are estimates and begin from the date of dispatch, not the order date
Missed Deliveries & Safe Places
If you are not available at the time of delivery:
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The courier may leave your parcel in a safe place, where appropriate
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Alternatively, delivery may be attempted again or instructions left for rearranging delivery
Please ensure your delivery address details are accurate at checkout to avoid delays.
Delays & Busy Periods
While we always aim to meet estimated delivery times, delays may occasionally occur due to:
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High order volumes
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Courier delays
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Adverse weather conditions
We appreciate your patience during these times and will always do our best to keep you informed.
Delivery Issues
If you experience any issues with your delivery, including delays or missing parcels, please contact us and we’ll be happy to help.
Email: support@bookendsonline.co.uk
International Delivery
We currently do not offer international shipping.
This may change in the future, and any updates will be clearly displayed on our website.